Privacy Policy
Last Updated: September 5, 2025
This Privacy Policy outlines how Grandstay Resorts (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website and use our services. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Norwegian privacy regulations.
Grandstay Resorts Fjordveien 14 6723 Høyanger, Norway +47 57 73 12 00 Email: help@grandstayresorts.com
1. Information We Collect
We may collect the following types of personal information:
Information You Provide Directly:
Contact Information: When you make a booking, send us an inquiry, or sign up for our newsletter, you may provide us with your name, email address, phone number, and postal address.
Booking Details: Information related to your reservations, including dates of stay, room preferences, and any special requests.
Payment Information: While we use secure third-party payment processors, we may collect certain payment-related information.
Feedback and Communications: Any information you provide when contacting us or participating in surveys.
Information Collected Automatically:
Usage Data: We automatically collect information about how you interact with our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This helps us understand website traffic and improve user experience.
Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing activities. For more details, please refer to our Cookie Policy.
2. How We Use Your Information
We use your personal information for the following purposes:
To Provide and Manage Services: To process your bookings, manage your reservations, and provide you with the services you request.
To Communicate with You: To respond to your inquiries, send you booking confirmations, updates, and promotional materials (if you have opted in).
To Improve Our Website and Services: To analyze website usage, identify areas for improvement, and enhance the user experience.
For Marketing and Advertising: To send you newsletters and special offers, provided you have given your consent. You can unsubscribe at any time.
To Ensure Security and Prevent Fraud: To protect our website, systems, and users from unauthorized access or fraudulent activities.
To Comply with Legal Obligations: To comply with any legal requirements, court orders, or regulatory requests.
3. How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our customers (e.g., booking platforms, payment processors, marketing service providers). These parties are obligated to keep your information confidential and use it only for the purposes for which they are engaged.
Legal Requirements: If required by law, we may disclose your information in response to a valid legal request, such as a court order or subpoena.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal data.
With Your Consent: We may share your information with other third parties if you have given us your explicit consent to do so.
4. Your Rights
Under applicable data protection laws, you have certain rights regarding your personal information, including:
Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): You may request that we delete your personal data under certain conditions.
Right to Restrict Processing: You can request that we limit the way we process your personal data.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller.
Right to Object: You have the right to object to our processing of your personal data, particularly for direct marketing purposes.
Right to Withdraw Consent: If you have given consent for certain processing activities, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in relevant laws. We will post any revised policy on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please do not hesitate to contact us:
Grandstay Resorts Fjordveien 14 6723 Høyanger, Norway +47 57 73 12 00 Email: help@grandstayresorts.com